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Title Sogang University Ranks as Top University on Korean Standard Service Quality Index for 5th Year
Writer sogpr Date 2018-11-19 Views 603

Sogang University Ranks as Top University on
Korean Standard Service Quality Index for 5th Year

 

 

Sogang University once again ranked top in the university category on the Korean Standards Association’s (KSA) 2018 Korean Standard Service Quality Index (KS-SQI), marking the fifth consecutive year. Based on a customer satisfaction survey completed by customers who have purchased or used the products and services of different companies, the KS-SQI is a composite service quality index that evaluates the quality of the service industry according to user experiences.

 

Sogang University received a plaque given in recognition as the top-ranking university at the KS-SQI 2018 awards ceremony, held at Lotte Hotel on October 30 (TUE). The reference KS-SQI survey was held between July and September 2018 with the participation of current students – excluding freshmen at the time of the survey – from respective universities. The evaluation is based on seven elements: Primary Needs Fulfillment, Unexpected Benefits, Reliability, Individual Empathy, Positive Assistance, Accessibility, and Physical Evidence. Sogang University scored highly in all seven areas, particularly in Primary Needs Fulfillment and Unexpected Benefits. The fact that this marked the fifth consecutive year for Sogang University to rank highest in the university category on the KS-SQI is not to be taken lightly.

  

“Sogang University ranked first on the Korean Standard Service Quality Index thanks to our students. It is all the more meaningful that the selection was based on the feedback from the students themselves,” said Park Jong-gou, President of Sogang University. “Devoted to providing the best education and services since its foundation, Sogang University will continue to change for the better without becoming complacent, offering enhanced services as a university that leads the way and creates a new paradigm in university education.”

 

[Photo] Park Jong-gou, President of Sogang University (Left) and Lee Sang-jin,

Chairman and CEO of the Korean Standards Association (Right).

 

 

** Related article: Sogang University Breaks Disciplinary Boundaries to Foster Future Talents

     http://news.mk.co.kr/newsRead.php?year=2018&no=675471 (Korean)