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Title Sogang University Ranks First in ‘University Sector’ of Korean Standard Service Quality Index for Four Years in a Row
Writer sogpr Date 2017-12-06 Views 40

Sogang University Ranks First in ‘University Sector’

of Korean Standard Service Quality Index for Four Years in a Row

 

 

Sogang University has been selected as first in the ‘University Sector’ of ‘2017 Korean Standard Service Quality Index (KS-SQI)’ supervised by Korean Standards Association (KSA) for four years in a row. The KS-SQI is a service quality measuring model that reflects characteristics of service industry and consumers of the Republic of Korea, characteristics that are representative comprehensive indicators to measure overall quality level of the industry.

Park Jong-gou, the president of Sogang University, attended the ‘2017 KS-SQI Certification Awards’ held at Lotte Hotel on October 25th, Wednesday, to receive the certification plaque for the first rank at the sector of ‘university.’ The survey for the KS-SQI this year was conducted from May to September 2017 targeting students studying in the subject universities excluding freshmen at the time of the survey.

The assessment was conducted for seven categories; fundamental service, unexpected additional service, reliability, friendliness, active support, easy access, and physical environment. Sogang University has been recognized as the institution providing the highest level of service for the seven items overall, ranking first in the sector of university. This is a valuable achievement acquired for four years in a row.

President Park Jong-gou said that “Sogang University is proud of being a model for Korean university by providing strict academic affairs management and high-quality educational services based on an international system of the Society of Jesus,” and added that “We will do our best to become a university nurturing creative talents who will thrive in the world as well as in the Republic of Korea by providing student-centered educational services for dealing with the fourth industrial revolution.”